Please check with your benefits administrator to see if home delivery is available to you.
What are the benefits of medication home delivery?
Your routine medications arrive in your mailbox, so you never have to leave home. Staying home is one way to put distance between yourself and others, as recommended by the Centers for Disease Control and Prevention at this time. With home delivery, you get a three-month supply of your medication, plus free standard shipping, 24/7 access to a pharmacist, and the ability to set up automatic refills.
How do I start home delivery?
If you take routine medications, you just need to transfer your prescription to OptumRx. You can do this in a couple steps:
How do I request a refill?
As an OptumRx member, you can request a refill on the “My Prescriptions” page.
You may want to consider signing up for our automatic refill program. When you’re ready for a refill, we’ll automatically ship your next three-month supply. To enroll, sign in to your optumrx.com account and go to “My profile” > “Manage programs” (section) > “Automatic refills” > select the medication you want to enroll in the program.
How do I check my order status?
You can check your order status 24/7 by signing in to your account on optumrx.com.
Does OptumRx anticipate any type of delays to dispense prescription medications?
At this time, OptumRx is not experiencing delays in dispensing prescriptions from Optum-owned pharmacies related to COVID-19. OptumRx is prepared to use anticipatory analysis to determine if, and when, we need to expand operations. This may include advance dispensing, workforce management, medication access and getting more involved to make sure we have the medications our patients need and the ability to deliver them.
Is OptumRx running out of medications?
We are closely monitoring the drug supply to our pharmacies. There are no disruptions related to COVID-19 that would affect our ability to fill your prescriptions. And there is no evidence that COVID-19 can be transmitted through goods imported from other countries. We are not aware of any concerns related to COVID-19 from imported prescription products.
Is OptumRx taking extra precautions in filling my medications?
OptumRx is following CDC-recommended precautions in all of our pharmacy locations, including the use of gloves, hand-washing, and cleaning protocols.
Can I use the OptumRx mobile app to view and order prescriptions?
Yes. Download the OptumRx mobile app by searching for OptumRx in the Apple App Store or Google Play. Sign in using your optumrx.com username and password to view and order your prescriptions, check order status and more.
How do I change my shipping address?
During the checkout process, you may change the shipping address and the credit card information we have on file for you. Or, you can also go to "My profile" > "Manage shipping and payments" (section) > "My addresses."
Can I get extra refills for my medication?
You can get an extra refill of your medication through home delivery or a retail pharmacy. Please go online to “My Prescriptions” at optumrx.com or call the number on the back of your ID card and use the IVR phone system to order the one-time supply. If you have auto-refills, please call the phone number on the back of your ID card and a customer service advocate will be happy to help you.
Any additional refills may not be covered by your pharmacy plan. This means you may be required to pay cash at the pharmacy if you try to fill multiple emergency prescriptions.
How do I give a caregiver access to my online account?
You can invite someone else to manage your account by signing in to your optumrx.com account and going to “My profile” > “Manage access” > “My caregiver access” > “Add a caregiver to manage my account.”
A caregiver can see information about you, including your prescriptions and credit card number. When you invite a caregiver to manage your account, OptumRx sends an access code to them, which they will use to accept your invitation.
For caregivers, if you are a member, you should select the “Member” link in the invitation. If you have an existing account, you will sign in and then accept the invitation. If you don’t have a member account, you will have to register before accepting the invitation. If you are not a member of OptumRx, you should select the “Non-member” link in the invitation email and then complete a special non-member caregiver registration.
Can I still go to the pharmacy to get medication?
Check to see if your local pharmacy is open. Then ask if they have on-site pickup or delivery service.
Where can I find a network pharmacy?
Sign in to optumrx.com and use the “Pharmacy Locator” tool. Ask your local pharmacy if they have on-site pickup or delivery service.
How do I find a home delivery pharmacy?
Sign in to optumrx.com and use the “Pharmacy Locator” tool. Your plan may also include home delivery through OptumRx.
When should I refill my maintenance medication?
You may be eligible for an early refill for maintenance medication. You must have refills remaining on file at your retail or home delivery pharmacy.
Can I call OptumRx?
Yes, but at this time we are experiencing larger than normal call volumes. You may have a longer than usual wait time. We encourage you to sign in to optumrx.com or use the mobile app to place home delivery order or track order status. If you still need to speak to us directly, please call the number on the back of your member ID card.
I’m feeling anxious about all the news. Is there someone I can talk with?
We have an Emotional Support Help Line for those with anxiety or stress about COVID-19. Call 1-866-342-6892, 24 hours a day, 7 days a week. It is open to all.
Remember ….
*You must meet the minimum deductible for a qualifying high-deductible health plan.
Self-directed mutual fund investment options are made available through the services of an independent investment advisor, or your plan sponsor. Discretionary advisory services are provided by Betterment LLC, an SEC-registered investment adviser, with associated brokerage transactions provided by Betterment Securities, Member FINRA/SIPC. For details and disclosures visit betterment.com. The Schwab Health Savings Brokerage Account is offered to certain account holders through Charles Schwab & Co., Inc., Member FINRA/SIPC. For details and disclosures, visit schwab.com. Brokerage services are offered to certain accountholders through TD Ameritrade, Inc., Member FDIC/SIPC and a subsidiary of The Charles Schwab Corporation. For details and disclosures, visit tdameritrade.com.
Orders are accepted to effect transactions in securities only as an accommodation to HSA owners. Optum Financial and its subsidiaries are not broker-dealer or registered investment advisors and do not provide investment advice or research concerning securities, make recommendations concerning securities, or otherwise solicit securities transactions.
Health savings accounts (HSAs) are individual accounts offered through Optum Bank®, Member FDIC, or ConnectYourCare, LLC, an IRS-Designated Non-Bank Custodian of HSAs, each a subsidiary of Optum Financial, Inc. Neither Optum Financial, Inc. nor ConnectYourCare, LLC is a bank or an FDIC insured institution. HSAs are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. State taxes may apply. Fees may reduce earnings on account.
Flexible spending accounts (FSAs), dependent care assistance programs (DCAPs), health reimbursement arrangements (HRAs), Commuter and Parking Benefits, Tuition Assistance Plans, Adoption Assistance Plans, Surrogacy Assistance Plans, Wellness Benefits, and Lifestyle Accounts (collectively, “Employer-Sponsored Plans”) are administered on behalf of your plan sponsor by Optum Financial, Inc. or ConnectYourCare, LLC (collectively, "Optum Financial") and are subject to eligibility and restrictions. Employer-Sponsored Plans are not individually owned and amounts available under the Employer-Sponsored Plan are not FDIC insured.
This communication is not intended as legal or tax advice. Federal and state laws and regulations are subject to change. Please contact a legal or tax professional for advice on eligibility, tax treatment, and restrictions. Please contact your plan administrator with questions about enrollment or plan restrictions.
Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
The promotional code OPTFSA7, OPTHSA5 and OPTHRA7 cannot be applied to previously placed orders, and cannot be combined with other promotional codes. Additionally, the code cannot be used for prescription drugs or virtual care visits. Promotional codes are not transferable or redeemable for cash or credit. To apply a promotional code you must enter it prior to completing the order.
Free and expedited shipping offers do not apply to shipping outside of the contiguous United States. Additional shipping restrictions may apply.
The Optum Store is an affiliate of the UnitedHealth Group family of companies.
Your employer sponsored plan may exclude reimbursement for certain categories of items. Check your plan document and summary plan description or contact your benefits department for specific coverage details.
© 2024 Optum, Inc. All rights reserved. Stock photos used.